Regulation E - Merchants & Marine Bank

Electronic Fund Transfer Disclosure

This notice is required by federal law and describes important terms and conditions of electronic fund transfers involving your account. Please read this disclosure carefully because it explains your rights and obligations for these transactions.

Electronic Fund Transfer Disclosure

Tell us AT ONCE if you believe your card has been lost or stolen, or if you believe that an electronic fund transfer has been made without your permission using information from your check. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line of credit).

Also, if your statement shows transfers that you did not make, including those made by card or other means, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.

Contact in Event of Unauthorized Transfer

If you believe your card has been lost or stolen, call: 866-223-9512 during banking hours, during non-banking hours call: 800-472-3272. You should also call this number if you believe a transfer has been made using the information from your check without your permission.

Business Days

For purposes of this disclosure, our business days are Monday through Friday. Federal holidays are not included.

Banking Hours

For purposes of this disclosure, our banking hours are Monday through Thursday 9:00 am – 4:00 pm and Friday 9:00 am – 5:00 pm.

Transfer Types and Limitations

1. Account access. You may use your card to:

Withdraw cash from your checking or savings account.
Make deposits to your checking or savings account.
Transfer funds between your checking and savings accounts whenever you request.
Pay for purchases at places that have agreed to accept the card.
Pay bills directly by telephone from your checking or savings account in the amounts and on the days you request.

Some of these services may not be available at all terminals.

2. Electronic check conversion. You may authorize a merchant or other payee to make a one-time electronic payment from your checking account using information from your check to:

Pay for purchases.
Pay bills.

3. Limitations on frequency of transfers.

You may make only 10 cash withdrawals from any terminal each day.
You can use our point-of-sale transfer service for 15 transactions each day.
For security reasons, there are limits on the number of transfers you can make using our terminals or point-of-sale transfer service.

4. Limitations on dollar amounts of transfers.

You may withdraw up to $500 from any terminal each 24-hour time period you use the card.
You may buy up to $1200 worth of goods or services each 24-hour time period you use the card in our point-of-sale transfer service. The dollar amount is limited by the available balance in your account. The available balance in your account may be debited immediately or it may be reduced by the amount of any transactions from a merchant that we have authorized, even if the documentation for the transaction has not been received and processed by us. You should record all card transactions as immediate withdrawals from your account.

5. Fees

Per transfer charge. We will charge you $2 for each transfer you make using an automated teller machine not owned by Merchants & Marine Bank. There is no charge for transfers you make using a Merchants & Marine Bank automated teller machine.

6. Confidentiality. We will disclose information to third parties about your account or the transfers you make:

Where it is necessary for completing transfers, or
To verify the existence and condition of your account for a third party, such as a credit bureau or merchant, or
To comply with government agency or court orders, or
If you give us your written permission.

7. Documentation

Terminal transfers. You can get a receipt at the time you make any transfer to or from your account using one of our automated teller machines.
Preauthorized credits. If you have arranged to have direct deposits made to your account at least once every 60 days from the same person or company, you can call us at 866-223-9512 during banking hours to find out whether or not the deposit has been made.
Periodic statements. You will get a monthly account statement unless there are no transfers in a particular month. In any case you will get the statement at least quarterly.

8. Preauthorized payments.

a. Right to stop payment and procedure for doing so. If you have told us in advance to make regular payments out of your account, you can stop any of these payments. Here’s how:Call us at 866-223-9512 during banking hours, or write to us at P. O. Box 729, Pascagoula, MS 39568, in time for us to receive your request 3 business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within 14 days after you call. We will charge you $35 for each stop-payment order you give.
b. Notice of varying amounts. If these regular payments may vary in amount, the person you are going to pay will tell you, 10 days before each payment, when it will be made and how much it will be. (You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.)
c. Liability for failure to stop payment of preauthorized transfer. If you order us to stop one of these payments 3 business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.

9. Financial institution’s liability.
If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:

If, through no fault of ours, you do not have enough money in your account to make the transfer.
If the transfer would go over the credit limit on your overdraft line.
If the automated teller machine where you are making the transfer does not have enough cash.
If the terminal and/or system was not working properly and you knew about the breakdown when you started the transfer.
If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.
There may be other exceptions stated in our agreement with you.

10. ATM fees.
If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:

When you use an ATM not owned by us, you may be charged a fee by the ATM operator or any network used, and you may be charged a fee for a balance inquiry even if you do not complete a fund transfer.
Fees are subject to change upon proper notice.

Error Resolution Notice

In Case of Errors of Questions About Your Electronic Transfers Telephone us at 866-223-9512 during banking hours, Write us at P. O. Box 729, Pascagoula, MS 39568, or email us as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

Tell us your name and account number (if any).
Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.

For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error.

We will tell you the results within (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.